For Assistance with Orders
You can email us anytime at email@example.com and we will respond as soon as possible.
Free standard shipping for USA addresses. Standard shipping for USA addresses are shipped via USPS (Media Mail option) and estimated time of arrival is within 10 to 20 business days from when the order has been shipped out.
For shorter delivery times and varying prices, customer may also choose other carrier options (USPS First Class, USPS Priority or UPS) with shorter delivery times during checkout.
Orders are processed and shipped within two business days of receipt. For example, if you place an order on Monday, it will ship by Wednesday end of day. If you place an order on Friday, it will ship by the following Tuesday. All orders ship from Oakland, California except for orders for Bangladesh addresses.
For Bangladesh addresses, we do home delivery and accept Cash-on-delivery (COD) payment option. You will see Bangladesh COD option at checkout. Delivery charges are based on weight and your location, starting at 80 Taka for deliveries within Dhaka. All orders are processed and sent out from Dhaka within 2 business days of receiving the order.
Rest of the World
International shipping charges are based on destination and weight of order (starting between $16 and $21 and going up as weight increases). Estimated time of arrival is within 15 to 30 days from when the order has been shipped out. International orders may be subject to import duties and taxes as per rules in country ordered from. These duties are typically collected by the courier service company (e.g. DHL, UPS or Fedex) upon delivery.
We accept PayPal, Apple Pay and all major credit cards: Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards. Cash on delivery is only available for Bangladesh orders.
If you are not satisfied with your purchase from our site, please email us at firstname.lastname@example.org with your order number and reason for wanting a return. We will deal with requests for returns on a case by case basis.